Field Service Engineer, Minneapolis, MN

Field Service Engineer, Minneapolis, MN job at Abbott | Abbott Careers

• Be the representative of Abbott and the ADD brand to the customer
• Act as a trusted partner to existing customers
• Build promoters and achieve a targeted retention rate
• Manage and drive the development of accounts according to strategic account plan
• Deliver first-line support and technical troubleshooting & elevate Level 2+ issues to service specialists
• Coordinate order; delivery; and billing
• Responsible for implementing and maintaining the effectiveness of the quality system
• Ensure instrument analytical turnaround time (uptime/repair/maintenance)
• Conduct customer business reviews (KPI reviews)
• Manage customer relationships and thoroughly plan; prepare and follow up customer visits
• Identify customer training requirements
• Coach customers and share knowledge (education)
• Identify and resolve customer pain points (troubleshooting)
• Replenish and control inventory
• Build image and brand in the eyes of customer
• Sell” or reinforce Abbott’s total solution value offering
• Collect and transmit VOC (Voice of Customer)

• Associate degree or an equivalent combination of education and work experience
• Minimum of 2 years experience of relevant experience with instrumentation utilized in a laboratory/blood bank environment
• Minimum of 2 years of experience interfacing with customers

• Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
• Excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit
• An excellent retirement savings plan with high employer contribution

Abbott is a global healthcare leader that helps people live more fully at all stages of life